1. Acceptance of Terms
By creating a RideX Driver account and accepting ride requests, you agree to comply with these Terms & Conditions and all applicable laws and regulations.
2. Driver Eligibility
To drive with RideX, you must:
- Hold a valid driving license.
- Provide accurate personal and vehicle information.
- Maintain all required vehicle documents, including registration, insurance, and permits where applicable.
- Successfully complete RideX's verification process.
3. Driver Account
- You are responsible for maintaining the confidentiality of your account.
- Do not share your account with another person.
- All activities performed through your account are your responsibility.
4. Accepting & Completing Trips
Drivers should:
- Accept ride requests only when available.
- Reach the pickup location promptly.
- Complete trips safely using the assigned destination.
- Avoid unnecessary delays or route manipulation.
Repeated cancellations or ignoring accepted trips may affect your account status.
5. Driver Conduct
Drivers must:
- Treat customers with courtesy and respect.
- Maintain professional behavior at all times.
- Avoid discrimination, harassment, abusive language, or inappropriate conduct.
- Follow all traffic laws and safety regulations.
Violation of these standards may result in suspension or permanent removal from RideX.
6. Vehicle Requirements
Drivers must ensure that their vehicle:
- Is clean and well maintained.
- Meets all legal safety requirements.
- Has valid insurance and registration.
- Is in roadworthy condition before accepting trips.
7. Earnings & Payments
- Drivers earn according to completed trips recorded in the RideX platform.
- RideX may deduct applicable commissions, platform fees, or taxes where required.
- Payments are processed according to RideX's payment schedule.
8. Cancellations
Drivers should avoid unnecessary cancellations after accepting a trip. Frequent cancellations may result in reduced priority, temporary suspension, or account termination.
9. Customer Safety
Drivers must:
- Drive responsibly and safely.
- Never operate a vehicle under the influence of alcohol or drugs.
- Follow speed limits and traffic regulations.
- Report emergencies or serious incidents immediately through the appropriate channels.
10. Prohibited Activities
Drivers must not:
- Accept rides outside the RideX platform to avoid platform charges.
- Request extra cash beyond the fare shown in the app unless officially permitted.
- Share customer information with third parties.
- Use fake documents or false information.
- Allow unauthorized individuals to use their RideX account.
11. Ratings & Performance
RideX monitors driver performance using factors such as:
- Customer ratings
- Trip acceptance rate
- Cancellation rate
- Customer complaints
- Compliance with RideX policies
Poor performance may result in warnings, suspension, or permanent account deactivation.
12. Account Suspension & Termination
RideX reserves the right to suspend or permanently terminate a driver's account for:
- Fraudulent activities
- Fake documentation
- Dangerous driving
- Repeated policy violations
- Criminal or illegal activities
- Misconduct toward customers
13. Privacy & Data Protection
Driver information is collected and processed only for providing RideX services and meeting legal requirements. Personal information is handled according to the RideX Privacy Policy.
14. Limitation of Liability
RideX provides a technology platform connecting drivers with customers. Drivers are responsible for operating their vehicles safely and complying with all applicable laws while providing transportation services.
15. Changes to Terms
RideX may update these Terms & Conditions at any time. Continued use of the RideX Driver App after updates constitutes acceptance of the revised Terms.
16. Contact Support
For questions, account assistance, or policy-related concerns, drivers may contact the RideX Support Team through the Driver App or official RideX support channels.
